Home → Questions →

How to activate/deactivate a subscription using Triggers?

Robyn Pearce

06 Sep, 2009 10:25 PM via web

Admin Functions

• Edit
• Remove

Hi,

The article in the knowledge base says the following:

"If payment fails in Infusionsoft, an Infusionsoft order trigger can automatically set the subscription to 'Inactive'."

But.. I cannot work out how to activate/deactivate a subscription through an action. The only option that is remotely connected is cancel a subscription. Is this the same thing as deactivating it? Is this what I should choose on the "max retries" trigger?

I don't want to loose the records and I want it to be as easy as possible for the client to reactivate their subscription so "cancel" sounds a bit forceful.

Cheers,
Robyn

1. 2 Posted by Robyn Pearce on 06 Sep, 2009 10:27 PM

   

   Further to this I looked at the Infusionsoft fusebox and think that the cancel a subscription action will act as your knowledge base suggests... but it would be good to have it clarified.

   Cheers!

   Admin Functions

   • Edit
   • Split
   • Remove

2. Support Staff 3 Posted by Nathan on 09 Sep, 2009 10:24 PM

   

   Good catch! We'll update the knowledge base soon! Thanks again!

   Nate

   Admin Functions

   • Edit
   • Remove

3. Nathan resolved this discussion on 09 Sep, 2009 10:24 PM.

Comments are currently closed for this discussion. You can start a new one.