User Registration Email Not being sent after purchase
Hi,
I'm setting up the integration between customerhub and infusion and I have the accounts being created just fine in customerhub after a purchase, however, the auto-registration emails are not being sent out, so the customer has no way to login.
Is there something I am supposed to do besides have the http post action and the send email action after a purchase? FYI, I have 2 other actions after those two that are running just fine (applying tags and adding the customer to a follow-up sequence).
Thanks!
Jon
Support Staff 2 Posted by Chase on 14 Jun, 2010 05:27 PM
Jon,
Can you go into the action set being run on purchase and click Edit on the email step to bring up the email template? Does the email template pull up ok? If so, try clicking save on the email template, save on the action, and save on the whole action set/order form.
Let me know what you find. I will do some testing in my Infusionsoft account and let you know if I can see anything from there.
-Chase
Support Staff 3 Posted by Nathan on 15 Jun, 2010 06:57 PM
Also.. I know there was an Infusionsoft bug where if you had multiple steps in the Http post Action Set that it wouldn't run.
If you don't already, add the http post as the only step in the Action Set. Then you can chain that Action Set with another Action Set to run all the other actions.
Nathan