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Login Password not Created

Abraham Georges

03 May, 2010 10:46 AM via web

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Hi,
I have an annoying problems. Some customers are not sent their passwords to customers and others are.
I can not understand why. First I thought it could be that certain pay with paypal and some not but this is not
the reason. Can you please help me out?

1. 2 Posted by Abraham Georges on 03 May, 2010 10:58 AM

   

   I tried to set a password afterwards and it doesnt work... very annoying

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2. Support Staff 3 Posted by Nathan on 03 May, 2010 05:17 PM

   

   Hi,

   Do you have every new customer going through the Auto-signup process with CustomerHub? One way you can check is to see if the customer is found within CustomerHub. If not, then they weren't registered with CustomerHub.

   Make sure you have this setup: http://support.customerhub.net/faqs/other-articles/register

   Let me know if you need any additional help.

   Nathan

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3. 4 Posted by Abraham Georges on 03 May, 2010 05:26 PM

   

   Hi,
   I seem to have fixed this. It's the darn API key that gets changed everytime I am not sure... anyway nevermind.

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4. Support Staff 5 Posted by Nathan on 03 May, 2010 05:40 PM

   

   Ok.. if your API key keeps changing then contact Infusionsoft support. It should not ever change.

   Nathan

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5. Nathan resolved this discussion on 03 May, 2010 05:40 PM.

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