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Subject: URGENT: My username vanished.

Original Post

steven

05 Feb, 2010 12:36 AM via web

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Just tried to log into my account and it's throwing up a polite error message:

"We cannot locate your record within our system. Please give us a call."

It worked fine last week. Now there are paying customers are going through the course and I can't login to update their pages. Not cool. What's going on????

Steven

1. 2 Posted by steven on 05 Feb, 2010 04:25 AM

   

   I've also clicked on a "forgot password" link and a message appeared, saying that a temporary pass will be emailed - it hasn't been.

   Steven

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2. Support Staff 3 Posted by Nathan on 05 Feb, 2010 04:07 PM

   

   Steven,

   I will look into this issue and give an update shortly.

   Nathan

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3. 4 Posted by steven on 06 Feb, 2010 05:09 AM

   

   Mate I'm locked out of my account, while a bunch of users are going through the content, I need an update on this.

   S_
   

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4. 5 Posted by steven on 07 Feb, 2010 12:48 AM

   

   Guys this is unacceptable. Please do not ignore my support requests.

   S_
   

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5. Support Staff 6 Posted by Nathan on 07 Feb, 2010 07:44 AM

   

   Hi Steven,

   Sorry this took longer than we anticipated. We had a duplicate record issue with Infusionsoft. The problem should be resolved now.

   Nathan

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