Complaints from users
I get this complaint from multiple users: When I go to the Members Only section of the web site and enter the password that was sent to me I get an error that says, “The change you wanted was rejected”. When I click the “forgot my password” link and enter my email address I get the same error.
However, when I go into my Infusionsoft, get their password, and login with their user/pass, it works for me.
I've had 2 users report this same issue within the past 3 hours.
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Support Staff 2 Posted by Nathan on 03 Feb, 2010 05:41 PM
Hi Colin,
Hmm. Is this something that has happened since the new release, or has it always been happening?
I will look into this later today.
Nathan
3 Posted by colin on 03 Feb, 2010 06:50 PM
Nathan,
I only had 2 complaints within a couple hours of each other yesterday, and I can't recreate it on my own. Unfortunately that's all I know.
The first complaint was Tue, Feb 2, 2010 at 10:33 AM EDT.
The second complaint was Tue, Feb 2, 2010 at 9:53 PM EDT.
Colin
Support Staff 4 Posted by Nathan on 05 Feb, 2010 04:17 PM
I will look into this today, and update you on the status. The times were shortly after we ran our update. It could have been caused from that. I'll keep you updated.
Nathan
5 Posted by colin on 08 Feb, 2010 03:09 PM
Another complaint this morning, same error: The change you wanted was rejected.
Maybe you tried to change something you didn't have access to.
Support Staff 6 Posted by Nathan on 08 Feb, 2010 04:47 PM
Hi Colin,
I am working on this issue. I have verified the bug.. but can't figure out why it is happening. I am working on this right now.
Nathan
Support Staff 7 Posted by Nathan on 08 Feb, 2010 09:23 PM
Colin,
I have verified that the bug has to do with IE8 on Windows 7 64bit version. I am looking into a fix.
Nathan
Support Staff 8 Posted by Nathan on 08 Feb, 2010 09:35 PM
UPDATE: I just logged in with a different machine using IE8 Windows 7 64-bit version and it is working fine. Hmm... Not sure what it is. Still looking into it.
9 Posted by colin on 16 Mar, 2010 04:22 AM
Still having this issue from sporadic users.
Support Staff 10 Posted by Nathan on 16 Mar, 2010 07:51 AM
Ok.. I made another update to the session store tonight. I also updated some of the error pages so they aren't so generic. Please let me know if you receive any of these complaints starting tomorrow.
Thanks for your help and patience with this.
Nathan
Nathan resolved this discussion on 16 Mar, 2010 07:51 AM.